Legal

Returns & Shipping

Last updated: February 2026

Shipping

Free Shipping

We offer free shipping to the following destinations:

πŸ‡¨πŸ‡¦ Canada

Free

πŸ‡ΊπŸ‡Έ United States

Free

πŸ‡²πŸ‡½ Mexico

Free

For all other destinations, contact us for a custom shipping quote.

Shipping Timeline

StreetUniversity operates on a pre-order model. Your items are produced only once the minimum order threshold is met:

  • Production begins once the minimum pre-order threshold is reached
  • Production time: 3–6 weeks depending on the item
  • Shipping after production: 2–7 business days (Canada & US), 7–14 business days (Mexico & international)
  • You will receive a confirmation email with your tracking number once your order ships

Customs & Duties

Orders shipped to the United States or Mexico may be subject to customs duties or import taxes. These charges are the responsibility of the recipient and are not included in the listed price.

Returns & Exchanges

Return Policy

We accept returns within 30 days of delivery, provided that:

  • The item is unworn, unwashed, and in its original condition
  • All tags are still attached
  • The item is in its original packaging

Sale items and items marked as final sale are not eligible for return.

How to Return

  1. Email returns@streetuniversity.com with your order number and reason for return.
  2. Our team will respond within 2 business days with shipping instructions.
  3. Ship the item via tracked mail at your own cost (except for defective items).
  4. Refunds are processed within 5–10 business days of receiving the return.

Exchanges

We accept size exchanges within 30 days of delivery, subject to availability. To request an exchange, contact returns@streetuniversity.com.

Defective or Incorrect Items

If you received a defective item or an item that does not match your order, contact us within 7 days of delivery at returns@streetuniversity.com with photos of the item. We will cover all return shipping costs and send a replacement or issue a full refund.